Useful questions FAQ's

Questions and doubts about Eros Escape?

In this section you will find all the answers you are looking for!

Don't forget that the Flirt Holidays Team is always at your disposal.

For any information, you can find our contacts HERE

Summary FAQ's

Payments

IS IT POSSIBLE TO PAY FOR THE HOLIDAY IN INSTALLMENTS?

Yes, we offer the possibility of paying in 3 installments, with the final balance due by 5/30

IS A DEPOSIT REQUIRED AT THE TIME OF BOOKING?

At the time of booking, 50% payment is required by credit card or bank transfer.
Your booking will not be confirmed until we receive this payment.

The balance must however be completed within the deadlines specified in the confirmation
of booking

WHICH PAYMENT METHODS ARE ACCEPTED?

We accept various payment methods, including bank transfer, credit cards and
online payments. Please check your options when booking
available.

WHAT ARE THE CANCELLATION TERMS?

For cancellations made up to 30 days before the arrival date a fee applies
50% penalty on the amount of the booked package.
For later cancellations, a penalty equal to 100% of the package applies
booked up.

IS THERE A DEPOSIT TO BE PAYED TO GUARANTEE ANY DAMAGES?

Yes, at check-in you will need to pay a cash deposit of €200 per
guarantee of any damage to the structure. The deposit will be returned upon check-out after
the appropriate checks.

Services and Facilities

WHICH ACTIVITIES ARE INCLUDED IN THE FEE?

The fee includes access to the Beach Club (with purchase of a beach club card), activities
sports such as yoga, tennis and beach volleyball, as well as special evenings with live music
and DJ sets

DOES THE RESORT OFFER OPTIONS FOR SPECIAL DIETS?

Yes, we offer special diet options upon request. Please communicate any
dietary requirements at the time of booking

ARE THERE SPA SERVICES AVAILABLE?

Yes, the resort has a SPA with various treatments and massages available at a cost
additional

IS IT POSSIBLE TO USE THE POOL AFTER CHECK-OUT?

After check-out, you can use the resort facilities, including the swimming pool,
paying for any extra services

IS THERE WI-FI CONNECTION IN THE RESORT?

Yes, we offer free Wi-Fi throughout the resort to ensure you can
stay connected during your stay

Reservations

HOW CAN I BOOK MY EROS ESCAPE HOLIDAY?

Visit the website www.flirt-holidays.com and follow the instructions for online booking,
or contact us directly via email or telephone for assistance

IS IT POSSIBLE TO CHANGE THE BOOKING DATE ONCE IT HAS BEEN CONFIRMED?

Changes are subject to availability and may incur a fee
additional. We encourage you to contact us as soon as possible to discuss your options.

HOW CAN I BE SURE THAT MY RESERVATION HAS BEEN CONFIRMED?

You will receive a booking confirmation via email or SMS, which includes all the details
of your stay and payment information.

WHAT HAPPENS IN CASE OF BAD WEATHER DURING YOUR STAY?

The resort offers several indoor activities and relaxation areas where you can enjoy your
stay even in case of bad weather. Any excursions or external activities
they may be reprogrammed or replaced

CAN I PARTICIPATE IF I AM SINGLE?

The holiday is reserved for couples and single women, but we accept singles only if
accompanied by couples or at their request.

Rooms

WHAT TYPES OF ROOMS ARE AVAILABLE?

We have different types of rooms: Nature Private Pool, Nature Sea View,
Thai Room, Club Room, Comfort Room and Classic Room

DO THE ROOMS HAVE DIRECT ACCESS TO THE BEACH?

Some of our rooms, such as the Nature Private Pool, offer direct access to the
beach or boast breathtaking sea views.

HOW CAN I MAKE SURE I HAVE A ROOM WITH THE BEST VIEW?

The rooms with the best views are assigned based on availability and type
room booked. We recommend that you specify your preferences at the moment
of your reservation and we will do our best to accommodate you

IS IT POSSIBLE TO REQUEST AN EXTRA BED IN THE ROOM?

Yes, on request and depending on availability, for some rooms it is possible
add an extra bed with a supplement.

Additional costs

WHAT IS NOT INCLUDED IN THE HOLIDAY FEE?

The fees do not include membership to the Flirt Club, the Beach Club card, SPA treatments, alcoholic and non-alcoholic drinks outside of meals, and extra activities

HOW MUCH DOES THE SHUTTLE SERVICE FROM THE AIRPORT COST?

The cost of the shuttle service varies depending on the number of people and the distance. Please contact us for a detailed quote.

IS THERE AN ADDITIONAL COST FOR SPORTS ACTIVITIES?

Basic sporting activities are included in the fee. Specific activities such as lessons
kitesurfing may have an additional cost.

Transport and Logistics

HOW FAR IS THE RESORT FROM THE AIRPORT AND HOW CAN I ORGANIZE TRANSPORT?

The resort is located approximately 40 minutes from Lamezia Terme International Airport.
We offer a shuttle service upon reservation to facilitate transfers

IS THERE PARKING AVAILABLE FOR GUESTS?

Yes, the resort has free parking for guests.

Naturism and Rules of Libertine Behavior

IS NATURISM INSIDE THE RESORT MANDATORY?

Naturism in the internal areas of the resort is permitted and encouraged, but we respect it
the personal choice of each guest.
To access the restaurants, however, at least a sarong or towel is required
hygienic reasons.

IS NATURISM ON THE BEACH ALLOWED?

Only toplessness is allowed on the beach for women and not full nudity.

WHERE IS NATURISM MANDATORY?

Naturism is mandatory only in the pool area.
For women in the pool it is still allowed to wear a thong and those who are more shy can use a sarong or a towel.

ARE THERE ANY LIMITATIONS ON SEXUAL ACTIVITIES?

Sexual activities are only permitted in the many designated areas and with respect to other guests.

WHERE ARE SEXUAL ACTIVITIES ALLOWED?

Sexual activities are permitted within the resort in several designated areas and areas
poolside, but not in the water or on the beach.
We ask our members to respect the areas designated for sexual and sexual activities
maintain respectful behavior towards other guests

HOW CAN I JOIN THE FLIRT CLUB?

Registration can be requested on ww.FlirtClub.it/associazione.php. Acceptance is not automatic and, even if you send all the requested information, it may not be accepted.

Rules and Policies

PETS ARE ALLOWED?

No, pets are not allowed in the resort.

WHAT IS THE MINIMUM AGE TO PARTICIPATE IN THE EVENT?

The event is reserved for adults over 18 years old.

IS A FLIRT CLUB CARD REQUIRED TO PARTICIPATE?

Yes, membership to the Flirt Club is required, which costs €40 per person and is valid for 12 months.

WHO CAN PARTICIPATE IN EROS ESCAPE?

The holiday is reserved exclusively for couples and single women. We accept
a few singles only if accompanied by couples or at their request (max 3/4).
Upon request it is also possible to add a third bed in the room.

IS IT POSSIBLE TO INVITE FRIENDLY COUPLES WHO DO NOT STAY IN THE RESORT?

Yes, it is possible to invite friendly couples with daily or evening access to the resort, upon payment of the daily fees and subject to registration in the Flirt Club.

Catering

DOES THE RESORT OFFER VEGETARIAN/VEGAN OPTIONS AT THE RESTAURANT?

Yes, our restaurants offer vegetarian and vegan options.
ATTENTION, Report AT LEAST 10 days. before arrival, any dietary needs.

IS IT POSSIBLE TO RESERVE A TABLE AT THE À LA CARTE RESTAURANT?

Yes, we recommend booking in advance to secure a seat in our à la carte restaurant

CAN I BRING MY OWN FOOD AND DRINKS TO THE RESORT?

For reasons of food safety and quality standards, outside food and drinks are not permitted in the resort's public areas. Our dining options are designed to suit a wide range of tastes and needs
dietary.

Activities and Entertainment

ARE THERE EVENING ENTERTAINMENT OPTIONS EVERY NIGHT?

Yes, the resort organizes a wide variety of evening entertainment, including live entertainment, music, DJ sets and more, to ensure every evening is unique and memorable

IS IT POSSIBLE TO BOOK EXCURSIONS OR ACTIVITIES AT SEA?

Yes, we offer various excursions and sea activities, such as diving and boat trips, which can be booked directly on site.

DOES THE RESORT ORGANIZE YOGA OR FITNESS LESSONS?

Yes, we regularly organize yoga classes and fitness sessions for our guests.

Check In/Out

WHAT TIME CAN I CHECK-IN?

Check-in is possible from 6.00 pm.

WHAT IS THE CHECK-OUT TIME?

Check-out must be done by 11:00 am.

IS IT POSSIBLE TO CHECK OUT LATER?

We offer the possibility of late check-out depending on availability and with a
supplement.

CAN I USE THE RESORT FACILITIES AFTER CHECK-OUT?

After check-out, you can use the resort facilities, paying for extra services,
and take advantage of the luggage storage

Security and Privacy

HOW IS GUEST PRIVACY GUARANTEED?

We ensure maximum discretion and confidentiality for all our guests, with areas
private and particular attention to security.

IS THE RESORT SAFE FOR SINGLE WOMEN?

Yes, we provide a safe and welcoming environment for all our guests, including yours
single women

WHAT SAFETY MEASURES ARE IN PLACE TO PREVENT THE SPREAD OF DISEASES?

The resort follows rigorous hygiene and cleaning protocols, including regular sanitization of public areas and the availability of hand sanitizer for guests and staff.

If we have clarified your doubts:

Otherwise: